I like the technique of mirroring back in forth during the close

NLP!

It is so easy to start forming responses before the other person finishes what they are saying.  It's an anxious sort of tic, but it is actually less stressful to hear the other person out so your answer makes sense.

Body language is so important!

Everything we do is designed to improve customer service

It's important to listen to feedback.

I like the idea of building bridges and strengthening the community inside the office.

It's important to develop a connection and trust with the student.

Customer service is the reason customers return to any business.  It is vital in retaining business and keeping momentum