John Doak

Recognizing signs of Academic Erosion and Stagnation early is essential to intervening before students disengage.

I intend to apply this by being more proactive in identifying early signs of academic or behavioral struggles.

I intend to apply this knowledge by focusing more on setting clear, realistic expectations from the very beginning of the admissions process and ensuring consistent support throughout the student journey.

Retention is not just about keeping students enrolled, it is about engaging them, supporting their goals, and creating a consistent, positive experience that reinforces their decision to stay.

I now understand the importance of timely follow-up, clear communication, and being a consistent, reliable point of contact.

I plan to apply these listening techniques in my daily interactions by practicing active and empathetic listening, especially in challenging conversations.

I learned the difference between simply hearing someone and truly listening with focus and intent.

This module helped me understand the importance of using the right types of questions in different situations.

I learned that asking thoughtful, open-ended questions can significantly enhance communication.

I learned that effective follow up goes beyond just sending reminders, it is about staying top of mind in a personalized, meaningful way.