It is important to offer the most tuition help available and be honest about the options when the options might be limited. Having a leadership role incorporates supporting the student which in turn makes them feel comfortable and content to refer the program to their peers.

Having a personalized tour while being as helpful as possible to how the programs being discussed can benefit the students. Students may not always feel as though a program is the best fit for them but having the opportunity to lead them into the direction of a program can possibly have them re-think their decision.

The difference between focused listening and global listening made me understand how I should apply group listening to students. Focused listening can simply not be good enough to understanding a student because can lead to biases of wanting a conversation to head a certain way, perhaps to get to a point to end the conversation rapidly.

I have learned of meeting a student eye-to-eye on their goals so that they have an experience that would motivate them to be more invested in their learning experience and in turn, this is good for the organization.