It gives us the guidelines to follow to make sure we are in compliance. As long as we follow the guidelines and we are meeting the standards it allows us to keep our licensing in the state of Florida.

I feel that I am very knowledgeable about our institution. Working closely with the other departments allows me to not only keep up with the constant changes, but also allows me to learn something new every day. When students ask questions it’s nice to be able to give them the correct information, if you do not know the answer it is also comforting to know that the other departments are there to give you the correct information to pass on to the student.

We have all the information in a three ring binder separated into sections. Once training is complete the Admissions Representative, Admissions Trainer, Director of Admissions, Assistant Director of Admissions, and Director of Student Finance all signed off to verify completion.

In my resource notebook I have placed, School Catalog, Policies and Procedures, Enrollment Agreement, Admissions Staff Training, Accreditation, as well as the Organization Chart. Having the Resource Notebook is a very valuable tool for us to have. During this course I have learned about the Florida Statutes, compliance regulations and much more.

I am working on my written communication skills. It is easy to communicate on the phone, you can mirror the person and it is easy to adapt to their personality, I feel very comfortable talking on the phone. Face to face is also nice because you are able to read body language. When communicating by email it is easy for your message to be misunderstood. I find myself having to rewrite emails before I feel that they are worded correctly so that the message will be clear. I will continue to work on and improve my written communication.