Have short training meetings with campus staff is effective way to instill customer strategies.

Hire very good people and not just hire people to fill open positions.

Take care of external customers is important.

Companies are now providing inhouse customer service and not outsourcing it.

Turn the have tos to want tos.

Having high EQ is just as important of having IQ.

The HABES are formed by age 5.

We all need to do modeling, mentoring and monitoring for all students for their success.

How do students know which online sites are good resources to use?

Lesson plans need to be logical, sequential and engaging for students.