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Tanya Cioffi
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Miranda,
This is a great attitude to have especially since it is such an important part of your role as an FA. Knowing and following the requirements is going to be something that your co workers and employer are going to depend on your for. Always remember to review updates on the ONe-key portal for changes to the requirements and key deadlines.
Tanya Cioffi
Discussion Comment
Miranda,
That is a great attitude to have and being up front and honest with students is always the best approach.
Tanya Cioffi
Discussion Comment
Miranda, You are absolutely correct it can be a challenge to get students to realize the importance of collecting documentation and retaining their account information. The most important thing you can do for them is express the importance of taking ownership of their application and have them understand that you are there to support them but ultimately this is their application and their responsibility. A few things that may help is supplying them with a check list of documents needed either via email or in a hand out as well as giving them firm deadlines as to when to submit… >>>
Discussion Comment
Christine,
You make a very good point, online is definitely more convenient it is also more time effective as it allows you submit the application instantly for processing. You also, make a good point that there are circumstances beyond our control that may require a potential student to submit a paper application.
Tanya Cioffi
Discussion Comment
Christine,
I agree, displaying a positive attitude is definitely a great start. Another approach, may be to ask the student what it is you can do help resolve their issue.
Tanya Cioffi
Discussion Comment
Share ways that you or your colleagues have effectively addressed student complaints, resulting in a positive experience for all involved.
Discussion Comment
If you had to boil customer service down to one critical element, what would you most recommend?
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In your experience, what have been the most challenging aspects of adhering to the financial aid time deadlines? How do you most successfully get students to keep them?
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What strategies has your school implemented to keep students connected to the financial aid office post-graduation?
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What strategies has your institution employed to reduce its default rate? In your opinion, what more could be done to assist students and protect the institution?
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