It is interesting that I have been using this approach for many years without any form of formal training. Additionally, I have tried to train / inform / educate peers for many years on this approach. Sometimes they pick it right up and other times, they just don't seem to get it. Is it possible to really 'teach' intervention? If so, by what method. How do you 'teach' someone to listen? to care? In order for this process to work, doesn't the facilitator need to have 'stake' in the game? Terri Lynn