Rubrics can describe instructor expectations in the class. 

Feedback should be timely and appropriate.

Netiquette rules help develop a civil relationship in the online classroom.

Different technologies for communications need to be investigated so that one is selected to meet the needs of the course. 

E-mail the the most popular way of communication.  It is also the best way to counsel individually and confidentially.  

Asynchronous discussions allow students to post at different times.  They should return to read responses and collaborate with others. 

It is important that instructors build a relationship with their online students.  A good introduction that depicts their experience and credentials is important. 

To help the students succeed, the instructor needs to be present, engaged, and organized.