Student Centered Customer Service should uphold the mission statement and its core values daily....it is imperative. 

Don't compromise the students trust for a win.....the win IS the students trust in the institution. 

Conservative representation of the company is the best form of communication. 

Every response should be delivered with integrity. 

Full transparency through clear catalogs, enrollment agreements, and open communication ensures students have the information they need to make informed decisions and understand their educational obligations.

I learned that the Triad consists of the U.S. Department of Education, state agencies, and institutional accreditors, which collectively ensure accountability and transparency in higher education. National accreditors primarily focus on vocational and career-oriented institutions, emphasizing employment outcomes and offering certificates, diplomas, and occupational degrees.

What I’ve learned is that creating a strong culture of compliance in our school starts with trust. We earn that trust by being ethical, honest, and always putting students best interests first. Transparency is just as important....it means sharing all the relevant information, good or bad, so students can make informed decisions. And while it can be tempting to bend the rules for students who are struggling, holding firm to high standards in admissions, academics, and placement sets the right example and builds long-term trust. In short, trust, mission statements, transparency, honesty, and high standards are what define a true… >>>

In your role it is imperative to consider what is appropriate vs inappropriate. You should not assume anything rather state the facts and give as much information for the student to make a decision best for themselves and their disability.

Accommodations are a case by case evaluation when it comes to the approval process......use common sense.