Mystery Shoppers assist in keeping the company aware of improvements that will better the company's  Customer Service.

Teamwork between staff members shows a united front to external and internal people.  Customer service is needed for all members of the school community. As a team, you need to provide constructive criticism and give positive reflections to make customer service a successful part of your company. (This should be done in a confidential situation team meeting style)

Customer Service is the face of the company and to represent the company you have to understanding the needs of those you service.  Personalization is the key to make your customer feel they are being heard. Looking to balance what is good for the company with what is needed by the customer is the key to making both parties achieve success.