I agree that professional appearance is important these days, because of the new business models of open service areas. I also believe that you cannot under estimate the value of people skills. It used to be that there were customer service people who dealt with the public, and the techs stayed in the back and did the technical work. These days, with companies trying to run leaner payrolls, people are more apt to have to multitask at their job. Dealing with the customers, explaining problems, and repair strategies is more common in today’s world of the “smart consumer”. Without the… >>>