What do some of your organizational charts look like? Are all schools broken into departments based on the services they provide to students? Does anyone have a specific Marketing or Human Resource department?

I know that every admissions coordinator must know the refund policy, as well as every enrollment agreement and course catalogue needs to include the policy as well. Is it sufficient to state that the school does have a refund policy included in the enroll agreement, or should we actually explain every piece of the refund policy during the time of signing the agreement?

When working in admissions, one will encounter a wide, diverse range of potential students in terms of age, work experience, ethnicity, socio-economic status, etc. I was wondering some of the best approaches to work with a potential student who is still in high school. I find these students tend to be very nervous and shy and don't have a confident vision of what they want out of an education. How do you connect with these students, learn their true ambitions, and minimize the tension and pressure within interviews so they can have an honest conversation about their needs?