I realize that it's always up to the receiving school, but is it just randomly up to their discretion? Or it there a process/regulating body? For instance, if Math Class A from University B is a transferable credit for one student, is it a transferable credit for all students? Or is it a case-by-case basis?

Is 'other counseling' regulated? Specifically, if other counseling was to be offered, but through community professionals (like it mentions in the training); how would that be regulated, approved, etc.

I understand that Agents are allowed to work outside of campus - they're allowed to attend events and work in the students' homes. However, about their specific licensure.. 1. They're also 1-year licenses (Representatives also have to re-license every year), correct? 2. What's the non-transferable part of things affect? Are Representatives licenses transferable? (I'm just not sure why it made sure to mention that an Agent's license was non-transferable). 3. Are Representatives not licensed by the Commission? 4. If Representatives ARE licensed by the Commission (as Agents are, as well), then how come only Agents' resignations/dismissals require the Commission's notification? Sam

Thanks - it seems that just being honest, and letting them know you have a department (not experts, per our guidelines) dedicated to Student Financial Services helps.

This would never really work for us - we have and prefer our (prospective) students talk to our Student Financial Services department BEFORE enrolling. So, it's really the first step in the process.

This seems to be the most effective, when we cannot go any further. Sometimes, it's just a little frustrating for the student (as I can relate to) when they have to speak to somebody else.

Why is it not required to be accredited per the board?

How come this is not a requirement for ALL schools? Is there some regulation that needs to be done, that prevents it from being an all-around requirement?

I realize that as an 'agent', we are not the primary source for the tuition/FA information. However, when we are asked questions, how do we address the ones we are not supposed to answer? Do we say "let me get somebody for you", "I'm not sure" - I don't want to lose the confidence of the student, by appearing less-than-knowledgeable, though I know I'm not supposed to discuss certain things.