I Think admission representatives need to be well informed because they can increase the number of prospective students in the institution. The prospective atudent needs to have the required information before enrolling.

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To make the first mpression better  i think you should know your institution . Answer the prospective student 's questions accurately.

Maintain eye contact.make the student feel welcome.

I Will introduce myself . I will make the prospective student feel welcome.

I will suggest a tour to the facility.