I think it is important to get in the habit of checking prospective student, or inquiry, phone numbers against the DO NOT CALL registry. It is easy to overlook this at times when we are calling through a database of inquiries, but it is important to respect the wishes of the prospective student. By violating this policy, not only can there be formal consequences for the institution, but there can also be consequences for the institution's reputation. However, I do have a question about this policy. If a student requests information from our institution, but their number is on the… >>>

It is important to communicate the policies regarding transfer of credit into your institution. It is also helpful to be up-to-date on all articulation agreements your institution has with other institutions. In admissions, I am often asked about whether our credits will transfer to other institutions. While the honest and accurate answer may not be the one students want to hear (at least, it is not as simple as they may like), it is important to communicate. Transfer credit and the policies relating to transferability of credit are always determined by the receiving institution. Students may suggest that they were… >>>

It is extremely important for admissions staff to always be in the "know" when it comes to current program offerings, and what can be equally as important for recruitment, potential future offerings. I have worked for institutions that have been on both sides of the continuum when it came to keeping admissions informed. I have worked for institutions where I was in the loop on program changes or offerings before approval was sought by the CIE. I have also worked for institutions where departments played everything close to the vest, and did not let admissions know what was happening programmatically… >>>

Hi Patty, While I absolutely agree that the Resource Notebook is a critical piece for all admissions personnel in the recruitment process, I do not think it is the "only" tool needed to survive. As admission representatives for our institutions, I think it is also important that we participate in trainings that improve interpersonal and soft sales skills. The recruitment process is a human experience, and as such, we need to be skilled communicators. It is very important that we know not only the rules and regulations, and the information about our institutions, but it is also important to get… >>>