This was a reminder of the importance of going back to the basics of setting the classroom and school policies on day one. The syllabus is always a good guide to back up any questions the students might have throughout the course. Ice breakers would set in place right after the orientation and answering any questions or comments that come about. Being clear and maintaining consistency is key. 

Listening and being able to recognize body language is also key to be able to help and find solutions to help progress and reach goals. 

Communication is key and expected. Letting adult learners know that it is vital for employment and everyday life to be able to communicate is part of whom you are as a professional. 

As instructors we need to understand the outside factors that can be challenging to our students to better support and and assist.