I agree with this statement, with enrollments falling among many schools we need to remember the students are our customers.  Once we enroll them we need to continue providing excellent customer service and assistance to help retain them.  Retaining students is a win win.  They will earn a degree or diploma and be able to apply for positions that will lead to gainful employment as they will have acquired the training and education they need.  When our students win we win, they will build our job placement and graduation ratio and lend testimonies to others.

We cannot lose sight of our… >>>

I agree it is very difficult to take a test and have constant interruptions.  I believe they will assist you as they should understand the many difficulties one faces while working and taking a test at the same time.  Good luck, don't let it bring you down.

I have found through my own experience and via the experience of seasoned successful admissions reps that genuine caring,  offering exceptional customer service, respect and a true listening ear have led to building strong ongoing relationships with students who have enrolled, thereby leading to many referrals.  Maybe going back to the old "mom and pop" business owner mentality of truly putting the customer first and caring about them is the first step in adjusting?  Instead of just trying to hit the numbers to meet the goals, truly be there to help the prospective student find the right program for them. … >>>

This was a very interesting as well as informative article.