What is the best way to approch not so friendly costumer?

The students needs someone to listen to the needs and concerns about the situation that they are having during the program and the problems that they are face in the classes or personal life, is important for any staff or faculty member to take the time to listen to the students and comfort them,is not only going to help the school with retention,it also going to help the student to accomplish their goals.

we need to give the student a good services and help to make the best decision when the such a program