I have tried ...this is our most popular program, I have a class beginning next week, seating is limited, I'm so excited and would like to help you get started.

You should always make sure you have an upbeat, happy tone. I was wondering why the difference in tones depending on incoming/outgoing calls??

We refer them to financial aid

I'm wondering why in Module 1 we were told to change our tone on inbound calls but in Module 2 we were told to use an even tone for outbound calls; each call is just as important so why the difference?

Many times when we tell students under the age of 24 to come in with their parents or their parents taxes for financial aid they say they support themselves, do not live at home, or do not speak with their parents. Many parents are uncooperative and will not provide their information or sign for loans. Do you have any suggestions to overcome this? Dependent students cannot receive financial aid without parents income information.