Sometimes, we get too excited to share our thoughts to our students when the ideal scenario is the hear them out first to be able to assess the situation. 

Sometimes, we tend to have the "get it done" mentality that we need to finish one interaction at the earliest time possible as compared to extending an ear to hear out the client's concern before our providing products/services. This may be triggered by back to back appointments as well, however, I learned that it is important to listen more, and talk less. 

I learned how important to engage with the client/customer and be able to direct your conversation by asking the right questions depending on the situation.