I like that we were able to learn more in detail about protocol for disclosures. 

My favorite part was the forum on the Mystery Shopper. I like when it states when dealing with students and prospects you should always do the right thing no matter who it is. Also, when they talked about doing other HUGE financial decisions that we all make in life. We have to know that we are always doing right by the student because this is a huge financial decision as well as a life change decision for them.