Motivation is very important when you are preparing a student or instructor.

surprising the students with some new idea will keep students engaged better in the class.  

knowing the student needs and try to understand the student.

It is important to understand student's extrinsic needs and provide internal support.

Getting help from the right expert is very important.

It is important to recognize what kind of crisis the person is going through.

Knowing the warning signs of crisis and plan of action is very important.

It is very important to know your community and the resources available in the event of a crisis effecting yourself or the others around you.