Communicating on the phone with prospective students is a great opportunity to have a checklist in place to be able to cover a certain number of topics in such a short period of time.  Stay on task and be precise in answering any questions pertaining to our program/

I totally agree with getting to know your students well before they begin the program so that the trust is there.  Also, it is very important to share your past experiences as a college student and how you were able to meet new friends to study with and feel more comfortable along this journey.  Once the students see that you all genuinely care then they will be more apt to follow your lead and be successfull.  It takes the entire school and not just one specific department.

As a seasoned Admissions Representative it is imperative that I ask open ended questions as the goal is to retrieve as much information as possible.  I also want to build great rapport with my prospective students in such a way that an open ended question can lead to a series of answers for an example:  If you had an opportunity to begin school what time frame did you have in mind?  Hopefully this will lead to not only the timeframe, but how long this has been a goal of theirs to return to school and earn a degree.