About me
Computer / Network Instructor by day, Gunfighter by Weekend.
Roy Army
Location: san diego, ca.
Interests
1800's living history, 21st century technology
Activity
Discussion Comment
The problem is that no longer do you need a "This is a Mouse, This is a Keyboard" type of class, but one geared for the particular industry you will be working in, preferably one with the software used in the field...
Discussion Comment
I, as a Computer Science Instructor, always try to start out with why the students are in a Computer Science Class. I have to take a book designed for the IT Industry, and explain to a class of Respiratory Therapist why they need it. I am constantly explaining how they can be more productive on a Computer, How, when requesting support how "It's Broke" does nothing in helping them, and giving them some background in why computers work the way it does. I do like the Computer Litercy section of this course, giving me some things to think about.
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As having taken various 'Customer Service" training in the past, I only real issue is the amount of time taken on the "Mystery Shopper". To my thinking, if you treat everybosy right in the first place, you don't have to worry about the "Mystery Shopper" at all, as you treat all the same. Hmmm, very hard to articulate what I'm trying to say...