What would be an effective way to build a team for a new department with limited experience in the department heads?

Standard Operating Procedures (SOP's)? Are there general SOP's that most schools follow as a whole when estasblishing policies as it relates to refunds, withdrawal, etc. that most FAO's use?

Does the FAO within the school have discretion in developing new forms or standards to meet individual needs of the school. I understand each school is unique in what they do, but is there discretion in creating a platform that works for a new school and department as it relates to the FAO?

What are some best practice models for integrating a new FAO with established Admissions office, Student Services, and registrar offices that have already been established. Building the team so that the FAO flows into the general operations that have already been in place or may be outdated to have an efficient FAO?

What would any of you recommend to focus on first when establishing a new FAO at a new school? Would love to hear your ideas listed from Very important to Least important.