Establishing trust through rapport helps both the prospective student and the admissions representative.

I learned that an ethical culture with team workers can help in sharing ongoing growth; no one has to be isolated.

Adjusting how information is presented and checking for understanding helps to create a calm, respectful environment. This supports student engagement versus overwhelm.

Friction can be unique as we all have our experiences, genetics, and preferences. Connecting to students with a curious mindset and active listening can help in reducing that friction. 

Aligning with personal and professional goals is more than just the act of processing. Working on my communication skills, knowledge, and tracking my attitude, assists in all relationships.