One of the offices of Air France Brighton Office in England Passengers are able to find out about the individual allowances for checked and carry-on luggage, both in terms of size and weight, which change based on class of ticket and final destination. The office also assists in interpreting fees for excess or oversized baggage and advises how best to pack items such as sporting equipment or fragile items. Also, the Brighton Office assists customers with claims for delayed or missing baggage, making sure people know the rules of Air France and are assisted when necessary.