Triangulate the data, collect input from different data sources and methods - then compile the data and make the appropriate changes to improve the course. The end result is one of continual improvement. 

As part of my lectures, I always review the rubric with the class ensuring that we have a common set of expectations and clear understanding of the assignments. I use the rubric, as expected, for the grades and provide feedback on each section of the rubric.  At times, I have reviewed the rubric with a student to justify the grade if it were in question. However, I now see great value in a student's self-assessing.

The most important concept for me in this module is scaffolding.  Scaffolding builds upon prior knowledge, experience, and skills. Some students may need extra support to ensure they have concepts prior to moving to the next level of the "scaffold."

The course framework is the initial communication allowing the student to see the big picture.  The course framework should be created using a module template. The module template should be revisited and tested often by a resource other than the developer or by a person without 'expectations' of the course.

Traditionally, I have retained information by class for the simple effective record-keeping system. Going forward, I will keep the 'best of the best' communications in a single file. Reason, there may be a great response to a particular question but the instructor may have forgotten which specific class it was referenced in. Thus, I will keep a tight log of, by example, instructions and will review them before posting. It is also important to keep this master record-keeping system up to date. Instructors should revisit content to keep the content from getting old or dated. 

My response will focus on asynchronous discussion threads. I encourage the conversation to happen as soon as possible. Many students bring up some great points right before the deadline. The challenge with this late posting of replies is that other students may not see them as the discussion is close to closure. Additionally, be sure to spike out specific comments made by the student. This lets the student know that the instructor read and considered the posting.

I believe that an instructor needs to establish a relationship based on Personal, Relational, and Contextual domains. Instructors Should

1. Personal Domain - reach out to students to open lines of communication and trust.

2. Relational - express that the instructor understands the challenges of going to college and offers assistance where needed.

3. Contextual - Within the context of the class, clearly establish the requirements driving success in the class.

Remote learning support has two major facets - Learning support and Technical support. As defined the class material, the instructor should be able to provide facets. The instructor may not be able to solve some technical issues, however, they should at least know how to direct the student. Secondly, knowing that there may be many roads to the same goal, be cognizant of setting expectations with the students in alignment with the university policy.