I absolutely loved the reframing and contradictions section. I most definitely plan to use these techniques more often. I like the reminders not to use the words But , instead a great one to use is "On the other hand".

What is your thoughts of DEI in the workplace?

I have learned that being objective is key especially when communicating.

It is so important for your helpee to know that you are listening to them, empathizing and comprehending. The should know that you care and are competent. 

I love the 3 Stage Model of Helping: 

1. Exploration 2. Insight and 3. Action.

One of the key main components emphasizes LISTENING before jumping to Action or Conclusions. A Career Helper's interpersonal and communication skills are extremely important. Our initial goal is to gain a comprehensive understanding of our helpees stories while simultaneously building rapport and trust. We cannot rush the process or through the steps. We must spend sufficient time in each step.