I believe that in order for a student to be successful, they must first believe in themself.  We as staff members, faculty, etc., can encourage the student untill we are blue in the face,but they have to believe if they continue and keep at it and believe in themselves, they will succeed.  Sometimes the student needs a little push from us to help them believe in themselves and make their career dreams become their realities.  Alot of the time, they dont have the emotional support from their families and or friends. 

Very true.  Admissions reps need to continuously update their knowledge of compliance guidelines and know what is going on at all times. They are representing our campus and need to be aware of potential student questions they will be asked, and also by current students as well.  And, remember, its not acceptable to guess the answer to a students question, they need to have the correct info for answers.