Why should commission solely go to that student's admissions representative? Afterall doesn't it take a village, in our case financial aid, academics, student services, and other vital departments to maintain retention success of the student body?

I couldn't agree more. I am happy to say that we are now taking a hold of and becoming more involved in the admissions process i.e. scripting, highlighting key points for each student along their tour, etc. It is a fantastic start to strengthening retention.

As an academic staff member, what can we do to bridge the gap of retention that has most often been cut off once the student is enrolled? i.e. most, not all, of admissions representatives does not maintain a relationship with the prospective students which often times leaves us 'picking up the pieces'.

How can we retain students and give them real expectations without scaring them off? I find there's a fine line between expectation and retention and having real expectation without scaring students away has been an issue.

When working on an issue with a student and consequently referring them to a licensed practioner, do we continue through the eight stages of the intervention process? Does my work go from four to seven?