When working on an issue with a student, the process should go through eight distinct stages.

1. Pre-work

2. Greeting

3. Connecting

4. Discussing and Listening

5. Reflecting and Creating Options

6. Contracting

7. Following up

8. Launching

Everyone in the institution must understand that student success is the primary measure of institutional success.

Everyone in the institution must understand that student success is the primary measure of institutional success.

Everyone in the institution must understand that student success is the primary measure of institutional success.

You need simple, clearly stated policies and procedures that staff and faculty can use to refer students for service.

The easiest way to deal with being overly stressed is to eliminate or to escape the stressors.

Retention is everyone's responsibility.

Don't worry about what if's

Set time frames for assignments

Discuss participation