How do you answer a student when they tell you they have contacted IT and still haven't gotten a fix or response?

Model, manage and motivate your students to achieve and learn. Be professional in all aspects. Demonstrate credibility, caring, and competence.

This module made me think about what an instructor should emulate: model, manage, and motivate. It also brought out clearly how we should value the students and their experiences as well. Listen, be professional and have a plan.