Feelings of being overwhelmed can definitely change the atmosphere of a classroom setting.  However, the Instructor should quickly identify the students who exhibit the need of help and encourage positivity to prevent the spread throughout the class

It is important to know how to use asynchronous and synchronous meetings, both can be helpful if used properly.  

What are the main points presented in chapter?

Introduce yourself and create a short bio of self and also have students do the same the first week of class.  This will reduce the jitters and set a welcomng environment moving forward.  

It is crucial that as an online instructor there are various ways to maintain class interaction and communication.  Not only is it important to become comfortable with CMS but, engage and constantly encourage our students as they regain confidence.