Communication is key from the Top of the company down.  When everyone is one the same page and support one another then everyone will succeed.  I think they made a great point about realizing that customer service is ever changing and you need to change with it and be open to re-evaluating processes to find ways of improvement.  That way you can go above and byond for the customer.

Customers are everything and your external customers definitely can be a make or break since good news travels fast, but bad news travel faster.  That is why it is important to make sure that every touchpoint experience is a positive one and will reflect well on the insitution.  Marketing is ever evolving so it is important too that your touchpoints are up to date and that your customer service is amazing.

I found the history of how as a country we became so customer service centric and how that lined up with the different decades.  It is so true that customer service is ever changing and the forfront of every business and can really make or break a company.  I do find the statement interesting of how everyone wants to seem like the corner store but have the global pricing of Walmart, because I do see that want for being accessible but also attracting customers with good pricing.  As a customer I know that having companies who are responsive and friendly/… >>>

The first week is very important to helping students feel comfortable and use to routine, and setting expectations.  For late enrollements, check ins and the buddy system are an excellent way to help integrate them into the Universities system.

It is important for the Faculty to be approachable and show that they are also people not just faculty.  By providing that Bio Sheet to highlight the faculties professional experiences as well personal info then the students can become comfortable. The faster that the students become comfortable with the faculty the faster they will overcome fears and this in turn will provide an enviorment where they can focus, achieve, and learn. I also agree that by communicating possible job opportunities and titles that align with the programs offerred is important to showcase that this really is about their career and… >>>

This was a great outline for how to plan an oritentation that will engage the students and keep them invested in being excited about attending.  By cultivating that excitments studnets would can then go home tell friends and family an build that support system they will need to avoid buyers remorse.  I really enjoyed the suggestions on how to structure the orientation and plan creative activities that are almost like a scavengar hunt or Monopoly.  It is unique and fun.

I learned quite a bit from this section.  I think that the ability to put yourselves in the students shoes to understand their needs and where they are coming from is excellently prestented.  I really enjoyed the part that addresses the potential fears students may have and how to help them feel comfortable with peer mentoring etc.  To be able to provide stability for students and foster an enviroment where they are learning and feel like the information is relevant is so vital, and they did a great job highlighting that.