When a student complaint is resolved in house or rather resolved before it goes to the CSC, do all notes and documentation need to be filed for CSC visits?

Is there a rule or rules in recruiting instructors other than advertising positions through standard methods such as newspaper and/or internet? Such as participating in job fairs?

Do recommend that schools have an annual or by annual training on handling complaints? Especially those that are are common? What organization has the best training outside of CCST? Or, does CCST have a module that can be used by a school during staff development?

My understanding is that representatives do not mention financial aid until a prospect asks about it? Can the representative mention it as what the school offers when a prospects sits with them regarding the school, programs, and requirements?