Responding within a 24-hr time frame to email is very important in developing and maintaining students' satisfaction with the course. Effective communication by email can minimize students' dissatisfaction and attrition rates.

It is important for the instructor to be active in providing encouraging and helpful feedback to students. Providing adequate feedback encourages student participation.

Posting a biography with your academic credentials, teaching experience, and a photo is a good way to project an online presence and gain students' respect.

It is important to know how to use the various components of your CMS, so that you can effectively teach your course. It is equally important that students know how to navigate and use the CMS, so that they can feel equipped to do well in the course. Technical support and orientation to the CMS are essential for students.