Hello, This was a good overview of nonverbal communication. An area that I have personally had to work to overcoming is hiding stress at work. During extreme times of stress I have found that I can give the impression that I'm too busy to be approached. As a manager, that can be very frustrating for employees. I have learned the importance of managing stress and continually being aware of how I am presenting myself so that stress isn't misperceived as stand off-ish. As I have become more aware of this, I have found it's easier to manage and have seen… >>>

Hello, I thought this was a good overview on how to speak with employees in a way that can motivate, encourage and help the indivdual to grow. What I have also found to be effective when speaking with individuals is to have them give their own critique on the situation first. I work in a phone-sales position and when I sit with employees to discuss a call, I will often ask how they felt it went before giving my feedback. I have found that almost always the individual is directly on point with areas of improvement and I act more… >>>

Hello, One of the biggest challenges our department faces is the abundance of meetings that we are asked to attend on a daily basis. With a department of 27, this was indeed a "conference" that was being held on a weekly basis and the meetings were often very long with standing room only. To help keep this problem to a minimum, we have department meetings only as needed and usually try to split the meetings up by team so there is an opportunity for everyone to speak if needed. We have found this to be much more effective due to… >>>