Does any have suggestions for delegating work when employees view it as you just putting more work on them, no matter how you explain it to them as being beneficial for their development?

I am reading the posts as it applies to physical financial aid and admissions offices. Does anyone have suggestions for an online institution? I think relating financial aid to credit checks done by employers is a great example of making the money students are using "real" to them and hopefully they will take it very seriously.