I believe that understanding different generations for us to engage appropriately on their concerns.

Voicemails can positively attract the client's interest with what you are offering/giving information about. It builds rapport with the student. An Admissions representative must learn how to speak clearly especially during telephone communication.

It is very normal for Admissions to encounter various situations that challenges their ability to close a deal - or make a student enroll in their institution. One must learn how to be adaptive to understand what best practices should be applied to overcome these obstacles.

Aside of taking calls (inbound), we should also practice our skills by trying to call prospect clients. By preparing and making routine on how we do outbound calls will improve our communication skills.

This module refreshes our focus to what service and solutions we can offer to our clients. We must listen very attentively to the concerns of the students. We also learned that during Telephone transactions, we must prepare ourselves to increase confidence which will affect the tone of our voice during conversation. Paying attention to these types of details will not only help you understand your current telephone personality but will aid you in developing one that is more professional and positive. 

Once  that we have applied all the methods of communication, its principles, and what listening approach should we apply, that is the time we make a connection with our clients. This leads to quality service and high rates of producing a high number of enrollees.

Being carefully on how you listen also helps your on how you positively understand a person. You can engage into a conversation by relating to them, then assist them appropriately.

Good communication involves not only speaking, but also actively listening to others. We must try to understand what the other person is saying and show that you're paying attention through body language and verbal cues.

This module outlines the important processes that an Admissions personnel must learn. I am grateful to know that there are concrete policies, statutes, and guidelines that is being implemented across Florida institutions. I am excited to be part of the Admissions Team and I hope to provide quality service to the students, and to my institution.