]]>]]>I've learned in this course that our customers internal or external is the backbone of your organization, and it literally pays to treat them right. In fact, if you want to gain an edge over the competition, you need to treat them better than "right" to avoid losing them to the business down the street. I've realized from this course that ff you want your staff or any member of the institution to make customer service a priority, you must also make it your primary goal. This means providing training in customer service because the right skills to delight customers do not come naturally to all employees. And lastly,to ensure your staff treats customers the way they want to be treated, management must handle their employees the same way. Treat everyone on your staff with respect, listen carefully to their issues, and do your best to offer positive solutions. This approach also leads to a harmonious work environment, where employees are motivated to do their best with customers. ]]>
Maria Christy Orbiso
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]]>]]>I've learned in this course that our customers internal or external is the backbone of your organization, and it literally pays to treat them right. In fact, if you want to gain an edge over the competition, you need to treat them better than "right" to avoid losing them to the business down the street. I've realized from this course that ff you want your staff or any member of the institution to make customer service a priority, you must also make it your primary goal. This means providing training in customer service because the right skills to delight customers do not come naturally to all employees. And lastly,to ensure your staff treats customers the way they want to be treated, management must handle their employees the same way. Treat everyone on your staff with respect, listen carefully to their issues, and do your best to offer positive solutions. This approach also leads to a harmonious work environment, where employees are motivated to do their best with customers. ]]>
