I learned that customer service is obviously really important for companies. While many say it matters, the ones that truly stand out are the ones that actually take the time to improve it. Good customer service creates a welcoming environment and helps build trust. This module also explained how customer service impacts educational institutions and student experiences. Overall, it helped me recognize the skills I already use and the ones I need to improve for a better work experience.

One specific thing I learned about FERPA that I did not know prior to this module was that there are no fines for violations of FERPA. In addition to that, I will be more aware of information as it passes my screen. Student's information is very important to keep private for many reasons and being the responsible institution requires attention to detail when handling important demographics.