The items that stood out most were student comfort and that their rate of success was higher when they felt more human connection. Keeping office hours and being available to students helps the student and the instructor by making sure that not just the academics are being taking care of but the student's emotional state and engagement are nurtured. 

I recently read a article where the student said the teachers weren't there for them and they had not even had one online class meeting during this entire stay at home learn online semester. The student was upset and did not… >>>