I love what Jeff said, above. Adult students especially have busy schedules, so talking on the phone may not be the most convenient form of communication. Email would be the next resort for me after phone, because maybe then they would be able to at least reply or set up a future appointment via email.

Even as a Millenial, and grew up with all different types of technology at my fingertips, I am slightly old-fashioned in the sense that I still spell everything out as it is meant to be spelled, I don't use "text talk" at all, and prefer over the phone communication, as opposed to social media. It's really interesting to hear all of the different perspectives and see how we all function differently, regardless of the generation.

It is important to take the time and adapt to different generations. Understanding the different generations will help to understand people better and therefore understand the needs of each individual. We can then take what we know about the person and cater to helping them specifically to help them feel valued and understood. I agree with Jeff in that we should remember to use what we have learned outside of work so that we are able to properly support and help each individual. 

I relate very much so with the Millennials because I am extremely relational. I take the time to get to know each individual person one on one until I am able to really feel like I know them. Developing and building rapport with students is something that I really focus on and enjoy. Creating a bond with each student builds trust and allows them to open up so that I can understand exactly what it is that the student needs from me.