Leonie Gordon

Mystery shopping is an excellent way to improve customer service.

Excellent customer service begins within and spreads externally. All employees should mimic the feeling of being customers to see that, without excellent customer service, the institution will not be successful, as there is much competition among us, and students will choose those with the best customer service.

Delivering the best customer service is ensuring all individual needs are met in a welcoming manner.

Excellent customer service is essential for success in any business, including educational institutions.

Keeping active and good nutrition are key factors to keep away stress

This technology can enhance students' understanding of certain concepts. However, critical thinking must be applied when using it.

ChatGPT has some positive effects on enhancing the learning process but can also negatively impact students' ability to think critically.

Great for interactive learning and skills development.

In my area of expertise, I am more concerned about the danger that AI can pose to human lives if something goes wrong. I would love to see the day when we can solely depend on machines to make decisions to save lives, but we are not there yet. However, I believe healthcare professionals can utilize this technology in areas with a low risk of deadly mistakes. Thus far, making critical decisions to save lives takes immediate action and sound judgment of a natural person.

There are many ways to reduce stress and if those are not effective, it’s time to seek professional help.