Mystery Shoppers at our institution are common. It actually keeps the staff on their toes. Every new potential student is viewed as a Mystery Shoppers. So to make sure that we always bringing our "A Game" we provide always the best customer service possible from the moment that individual enters the door the till the moment that they are hired by an employer. Not to mention we hate negative reviews even though they are positively charged for our benefit.

I see. So it's a matter of how you approach the crisis?

Is it possible to be over prepared for a crisis? If so what should be the cut off point when setting up a preparation plan?

Thank you! That was very helpful. It came up in a situation that I had to deal with in the past and it has always left me thinking what else I could have done to assist that individual.

How would you retain a current employee who is the best fit for your organization, but is now question their career choice?

Thank you Dr. Kapper. That is an is an area that I have always questioned when it came to the hiring process. I would always question myself weather to take the risk or not. Leberth

I was wondering if anyone can share their experience on this subject. Do you think it will be worth it to take the risk with hopes that you can groom that individual into the person that you are looking to hire?