It has been my experience that people do indeed accept the apology and that is a gateway to start the communication hierarchy again.

I would say that I would need to create some sort technique to keep me grounded in the conversation. Something like use a note pad to make notes of what he/she is saying along the interview process. I feel that if I engage another one of the senses that it could help to maintain focus.

I personally don't think it's ever to late to apologize for a misinterpretation or a miscommunication. It's a similar rule of thumb that we have all heard of which states "customers always right". I don't feel like you cold ever go wrong with it.

The admissions field is a tough field to be a level 1 listener, how can someone combat this state of mind to be more successful?

Does the lack of eye contact always mean that someone is either lying or nervous? In some schools you get students that are international students, and their culture or customs might differ than those of our culture and customs. In these situations what is the best way to handle these encounters?

One thing that I kept thinking of as I went through this module was that most schools have a good amount of military members who attend, and in the military or at least in one branch that I can speak on behalf of we/they were taught to not use any body language in conversation, which was taught when going through boot camp, and enforced through out their military careers. With that being said would you think that it could also be a good idea to keep in mind the background of students. In this case military members in specific?