I have learned that there are so many different ways to resolve a conflict.

It's important to practice active listening.

It is important to not only listen with your ears but also your eyes and your heart. 

I learned that softening a question can come off better and induce a response quicker because you aren't leaving anything up to the imagination but instead are including why you are asking the question.

I've learned that both close- ended and open-ended questions are important and that it matters on the situation and what you are trying to achieve in which kinds of questions you ask (open or close ended). 

Your attitude and energy play hand in hand with one another. If you work to improve one, it will automatically help with the other and vice versa. 

You need to have the right attitude and high energy levels.

Your attitude can affect not just you but also those around you in a positive and negative way. Also managing your energy is incredibly important. 

Attitude plays a crucial role in your personal and professional life. It not only affects you but also those around you. You are responsible for you own attitude so it's important to be paying attention to it and making a conscious effort to exude a positive attitude. 

I've learned attitude and mirroring are really important when communicating with others.