Listening with your heart means you truly caring about the other person!

It is important to always provide truthful information and do your job with integrity and professionalism. 

It is important to know how the other departments function so that we can collaborate better.

I have learned about the important agreements, policies and proceedures that must be followed when completing the admissions process.

I have learned that this trainign will ensure that I know all about the institution I work for in order to inform prospective students about the features and benefits of enrollment. And I need to keep up to date with any and all changes on a timely basis.