Messaging is great marketing vehicle when seen as a tool instead of a obstacle.

It is important to always show concern and empathy for a person well-being before attempting to rescheduled a no-show appointment.

Environment, state of mind and posture are important elements to consider during the course of a phone interaction.  

The inbound call module helped to reinforce the importance of ensuring everyone call receive adequate customer focus to ensure all information is shared in a very polite, personable and professional manner.